OUR PROCESS
THE COMPLETE MAKING OF AN OMNIFIQUE STAY
Executive-level processes and systems are our bread and butter. We run our business as our clients run theirs. They are in finance, tech, law, and we are in the leisure travel business: same standards, different industry.
OUR PROCESS
Through our proprietary process, we built a solid foundation that guarantees results every time. For our clients, this means they feel assured that everything is going to go according to plan.
PRE-PLANNING
Stage 1
THE MANIFESTO
Understanding our Client
There is less room for error the more we know our guests and the experience they’re looking for. That way, we can transform a tailored experience into a science. We make sure to train our staff members and vendors without sacrificing privacy.
CREATIVE CONCEPT
Pre-Planning the Experience
We research every location to curate, design, organize, and execute the best money-can’t-buy experiences that match our client’s profile. From cultural immersion events to unforgettable adventures, we make sure to match our guests with their dream activities.
MATCHMAKING
High-Level Property Hunting
We hunt the best properties in each destination. Off-market. Private. Unique. A true portfolio of hidden treasures. Then, we match our clients with the ideal accommodation based on their preferences and requirements.
PLANNING
Stage 2
THE PURPLE LOG BOOK
Master Planning
No matter how expertise a pilot has, they always keep their log book, and we do the same. We record and document everything, so everyone involved in each stay has access to a live document with all the needed information and the latest updates.
THE EXPLORATION
Scouting the Location Before Check-In
High-end or luxury does not necessarily mean Omnifique. We always visit each property two to four weeks before the arrival of our clients to ensure that the accommodation meets our standards. We evaluate security, maintenance, decor, amenities, and vendors.
EVALUATION & LEARNING
Excellence Over and Over Again
The stay doesn’t finish when our clients leave. After each check-out, we develop an evaluation and learning document to discover what worked, what didn’t, why, and where we are heading next. This tool helps us identify areas of opportunity in every step of the process.
EXECUTION
Stage 3
THE MOMENT OF TRUTH
Our On the Ground Team
We do not trust the execution of our high-end escapades to third parties. Our team on the ground is there during the stay to execute and supervise every aspect of it. From pre-arrival property preparation to having the best pediatrician in town on speed dial: we are ready for anything.
DÉTAILLER
500-Point Checklist
The success of our business relies on our attention to those details that are consistently under-estimated by others. We have created a proprietary 500-point Détailler process to ensure that everything is in the right place at the right moment: from pool towels to security systems.
THE WOW FACTOR
Surprise and Delight
Because we know this industry better than anybody else, we always want to add our signature. We know how to make our guests feel welcome and loved. This includes organizing a surprise movie night for the kids, gifting them a local breakfast, or even decorating for the holidays.
SUPPORT
Stage 4
TRAINING CENTER
People, the Core of our Business
Outstanding service requires outstanding people. At Omnifique, our recruiting process is highly selective: our acceptance rate is 3%. We hire well-rounded candidates with a holistic approach who can deliver excellence over and over again.
TESTING CENTER
Best Supplies in the Market
From European toiletries to non-toxic, non-fragrant cleaning supplies: we curate the best products on the market and test them in our lab to consistently deliver 5-star experiences to our clients. Error-free is our operation’s principle. Plus, if it doesn’t exist, we create it.
DISTRIBUTION CENTER
Quality assurance for any location
After incorporating each essential product into our standard operating procedure, we stock them in our Distribution Center, where we track our live inventory. From there, we ship each item to our stay destinations.
GET IN TOUCH
You've learned we do anything and everything to design a truly bespoke experience. So, what are you dreaming about? Do tell!